Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at optimisticbeautyessentials@gmail.com. Please do not send any items back before contacting us and receiving return instructions.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at optimisticbeautyessentials@gmail.com if you have any questions about returns.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalised products, and certain personal care and beauty products where the product has been opened or used for hygiene reasons.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us at optimisticbeautyessentials@gmail.com if you have questions or concerns about whether your specific item is eligible for a return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable consumer protection laws.

The item must generally be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, your refund will be processed to your original payment method. Please note that it may take additional time for your bank or payment provider to process and reflect the refund.

If you have any questions about your refund, please contact us at optimisticbeautyessentials@gmail.com.

Optimistic Beauty Essentials
Email: optimisticbeautyessentials@gmail.com
Website: optimisticbeauty.co.za